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To Our USB Webcam Help Page
Find your Webcam Drivers Here.
Click Here to identify your Camsecure Webcam
Camsecure CCTV
Webcams CCTV Software and Systems
At Camsecure we sell a wide variety of USB Webcams and these are the answers to some of our more Frequently Asked Questions. If you have a
query or problem please have a look at these and if you still cant find the answer then please contact us. We are here to help.
1) When i plug in my new Webcam and run Amcap all i get is a black picture: Make sure you have removed the lens cap (it happens)
2) Can i adjust the focus on my Webcam: With the exception of some of the sealed PTZ Webcams which have a pre-set fixed lens adjustment
or automatic focus on some models, all our Webcams have adjustable focus lens's which can be focused from just a few millimetres to infinity by
rotating the front lens.
3) What is the correct procedure for loading my Webcam Drivers: DO NOT plug the Webcam in first. First of all load the disk and follow the
prompts to load the drivers into the operating system. When this is complete plug in the Webcam. The operating system will tell you it has found
new hardware and is locating drivers fo it. Hit the OK button to any questions asked. When the driver installation is complete you will either get a
message to say you need to re-boot your computer or that the Webcam is ready for use. regardless of this message its always best to re-boot at
this point. Your Webcam should then be fully operational.
4) What if my computer gives me a warning message about the drivers compatibility: Just ignore this and install anyway. This simply
means that the manufacturer has not paid the extortionate amount it costs to get drivers listed. At Camsecure we fully test all our Webcams and
drivers etc. to make sure they are ok ... after all its us who are going to support it so we want to make sure its all A OK.
5) Is it best to use the same USB slot each time i plug my webcam in: Its best to but not imperative. If you always use the same slot your PC
wont have to install the drivers for different slots which saves on computer resource.
6) Can i use multiple Webcams on one PC: Yes....providing you follow certain rules. If you are going to run the same model of Webcam on the
same USB card you should ideally use different driver versions to prevent conflict. Ideally you should use different models on the same card or the
same model across different cards to minimise the possibility of driver conflict. We have installed a Webcam system with 6 Webcams on a single
PC for a metal fabrication company with excellent results and abiding by these simple rules.
7) Can i get updated drivers or drivers forVista and Mac OS X for my Webcam: YES. Click Here for our Webcam Drivers section. Here we
have all the drivers for our current Webcams and older models and all driver updates for all models and many Mac OS drivers for them too. We also
have the latest SN9Cxxx series video processor drivers that will operate with most Webcams and upgrade older models to work with Vista!! Always
remember to un-install the old drivers before installing the new ones. NOTE: Our Mac drivers require Leopard OSX or higher to work.
Please contact us fo any special requirements.
8) Can i use other cameras as Webcams: Yes...a Webcam is a camera you can connect to the World Wide Web. We sell USB Webcams, IP
Network Webcams and Webservers and USB CCTV adaptors which allow you to connect any video source to your PC and use it as a Webcam.
9) My Webcam icon says "Webcam starts to capture" Every time i operate it.....is this using up hard drive space? NO. The Webcam
starts to capture message simply means that you have started an application that is using the webcam to capture or see video. Its not storing it,
for this you will need to run a program to store the images or use Amcap etc. and stipulate a format and file type.....so dont be alarmed, this
message simply means that the camera is working.
10) How do i use my Webcam with its Snapshot Feature: Some Cmasecure Webcams have a Snapshot feature e.g. the 4 megapixel with its
10 megapixel snapshot. To use this, right click on the webcam icon in the windows taskbar while the webcam is showing a live picture i.e. the
webcam must be plugged in and displaying a picture and the icon must not have a no entry sign displayed. Select snapshot from the drop down
menu. Then select the snapshot resolution. Once you have selected the resolution, even if it is already ticked, a new additional window will open
with the snapshot in it. This image can then be saved as a Bitmap or Jpeg.
11) Will my Driverless Webcam work on operating systems other than XP or Vista or Windows 7: No. Dirverless webcams are designed to
use the operating system components already built in to Windows XP or Vista operating systems. This makes them very easy to use and set up
as all you do is plug them in and the OS detects and configures them automatically..........The down side is they only work on modern Windows
platforms such as XP and Vista.
12) Will my driverless webcam work with SKYPE and other Instant Messaging programs like Yahoo and Microsoft Messenger: Yes.
With the exception of the PC-38A all Camsecure driverless webcams will work with Instant Messenger and Video Chat programs like Skype.
13) Do Camsecure Windows 7 Webcams work on 32 and 64 bit: Yes. Our Windows 7 Webcams will operate on either 32 or 64 bit versions of
Windows 7. No need to load any drivers either just plug them in and they are ready to go with your chosen software or SKYPE etc.
14) Do Camsecure Windows 7 Easycap Video to USB converters work on 32 and 64 bit: Yes. Our Windows 7 Video to USB converters will
operate on either 32 or 64 bit versions of Windows 7. They have the latest chipset in them specifically to ensure they are fully compatable with
Windows XP, Vista and Windows 7 up to 64 bit. Just install the software and drivers on the disk then enjoy using them with your chosen software
or SKYPE etc.
query or problem please have a look at these and if you still cant find the answer then please contact us. We are here to help.
1) When i plug in my new Webcam and run Amcap all i get is a black picture: Make sure you have removed the lens cap (it happens)
2) Can i adjust the focus on my Webcam: With the exception of some of the sealed PTZ Webcams which have a pre-set fixed lens adjustment
or automatic focus on some models, all our Webcams have adjustable focus lens's which can be focused from just a few millimetres to infinity by
rotating the front lens.
3) What is the correct procedure for loading my Webcam Drivers: DO NOT plug the Webcam in first. First of all load the disk and follow the
prompts to load the drivers into the operating system. When this is complete plug in the Webcam. The operating system will tell you it has found
new hardware and is locating drivers fo it. Hit the OK button to any questions asked. When the driver installation is complete you will either get a
message to say you need to re-boot your computer or that the Webcam is ready for use. regardless of this message its always best to re-boot at
this point. Your Webcam should then be fully operational.
4) What if my computer gives me a warning message about the drivers compatibility: Just ignore this and install anyway. This simply
means that the manufacturer has not paid the extortionate amount it costs to get drivers listed. At Camsecure we fully test all our Webcams and
drivers etc. to make sure they are ok ... after all its us who are going to support it so we want to make sure its all A OK.
5) Is it best to use the same USB slot each time i plug my webcam in: Its best to but not imperative. If you always use the same slot your PC
wont have to install the drivers for different slots which saves on computer resource.
6) Can i use multiple Webcams on one PC: Yes....providing you follow certain rules. If you are going to run the same model of Webcam on the
same USB card you should ideally use different driver versions to prevent conflict. Ideally you should use different models on the same card or the
same model across different cards to minimise the possibility of driver conflict. We have installed a Webcam system with 6 Webcams on a single
PC for a metal fabrication company with excellent results and abiding by these simple rules.
7) Can i get updated drivers or drivers forVista and Mac OS X for my Webcam: YES. Click Here for our Webcam Drivers section. Here we
have all the drivers for our current Webcams and older models and all driver updates for all models and many Mac OS drivers for them too. We also
have the latest SN9Cxxx series video processor drivers that will operate with most Webcams and upgrade older models to work with Vista!! Always
remember to un-install the old drivers before installing the new ones. NOTE: Our Mac drivers require Leopard OSX or higher to work.
Please contact us fo any special requirements.
8) Can i use other cameras as Webcams: Yes...a Webcam is a camera you can connect to the World Wide Web. We sell USB Webcams, IP
Network Webcams and Webservers and USB CCTV adaptors which allow you to connect any video source to your PC and use it as a Webcam.
9) My Webcam icon says "Webcam starts to capture" Every time i operate it.....is this using up hard drive space? NO. The Webcam
starts to capture message simply means that you have started an application that is using the webcam to capture or see video. Its not storing it,
for this you will need to run a program to store the images or use Amcap etc. and stipulate a format and file type.....so dont be alarmed, this
message simply means that the camera is working.
10) How do i use my Webcam with its Snapshot Feature: Some Cmasecure Webcams have a Snapshot feature e.g. the 4 megapixel with its
10 megapixel snapshot. To use this, right click on the webcam icon in the windows taskbar while the webcam is showing a live picture i.e. the
webcam must be plugged in and displaying a picture and the icon must not have a no entry sign displayed. Select snapshot from the drop down
menu. Then select the snapshot resolution. Once you have selected the resolution, even if it is already ticked, a new additional window will open
with the snapshot in it. This image can then be saved as a Bitmap or Jpeg.
11) Will my Driverless Webcam work on operating systems other than XP or Vista or Windows 7: No. Dirverless webcams are designed to
use the operating system components already built in to Windows XP or Vista operating systems. This makes them very easy to use and set up
as all you do is plug them in and the OS detects and configures them automatically..........The down side is they only work on modern Windows
platforms such as XP and Vista.
12) Will my driverless webcam work with SKYPE and other Instant Messaging programs like Yahoo and Microsoft Messenger: Yes.
With the exception of the PC-38A all Camsecure driverless webcams will work with Instant Messenger and Video Chat programs like Skype.
13) Do Camsecure Windows 7 Webcams work on 32 and 64 bit: Yes. Our Windows 7 Webcams will operate on either 32 or 64 bit versions of
Windows 7. No need to load any drivers either just plug them in and they are ready to go with your chosen software or SKYPE etc.
14) Do Camsecure Windows 7 Easycap Video to USB converters work on 32 and 64 bit: Yes. Our Windows 7 Video to USB converters will
operate on either 32 or 64 bit versions of Windows 7. They have the latest chipset in them specifically to ensure they are fully compatable with
Windows XP, Vista and Windows 7 up to 64 bit. Just install the software and drivers on the disk then enjoy using them with your chosen software
or SKYPE etc.
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