Webcam Help and Advice for Camsecure Customers

At Camsecure we sell a wide variety of Webcams and these are the answers to some of our more Frequently Asked Questions. If you have a query or problem please
have a look at these and if you still cant find the answer then please contact us. We are here to help.

1) When i plug in my new Webcam and run Amcap all i get is a black picture: Make sure you have removed the lens cap (this does happen)

2) Can i adjust the focus on my Webcam: With the exception of some of the enclosed PTZ Webcams which have a pre-set fixed lens adjustment, all our Webcams
have adjustable focus lens's which can be focused from just a few mm to infinity by rotating the front lens.

3) What is the correct procedure for loading my Webcam Drivers: DO NOT plug the Webcam in first. First of all load the disk and follow the prompts to load the
drivers into the operating system. When this is complete plug in the Webcam. The operating system will tell you it has found new hardware and is locating drivers fo it.
Hit the OK button to any questions asked. When the driver installation is complete you will either get a message to say you need to re-boot your computer or that the
Webcam is ready for use. regardless of this message its always best to re-boot at this point. Your Webcam should then be fully operational.

4) What if my computer gives me a warning message about the drivers compatibility: Just ignore this and install anyway. This simply means that the
manufacturer has not paid the extortionate amount it costs to get drivers listed. At Camsecure we fully test all our Webcams and drivers etc. to make sure they are ok ...
after all its us who are going to support it so we want to make sure its all A OK.

5) Is it best to use the same USB slot each time i plug my webcam in: Its best to but not imperative. If you always use the same slot your PC wont have to install
the drivers for different slots which saves on computer resource.

6) Can i use multiple Webcams on one PC: Yes....providing you follow certain rules. If you are going to run the same model of Webcam on the same USB card you
should ideally use different driver versions to prevent conflict. Ideally you should use different models on the same card or the same model across different cards to
minimise the possibility of driver conflict. We have installed a Webcam system with 6 Webcams on a single PC for a metal fabrication company with excellent results
and abiding by these simple rules.

7) Can i get updated drivers or drivers forVista and Mac OS X for my Webcam: YES. Click Here for our Webcam Drivers section. Here we have all the drivers for
our current Webcams and older models and all driver updates for all models and many Mac OS drivers for them too. We also have the latest SN9Cxxx series video
processor drivers that will operate with most Webcams and upgrade older models to work with Vista!! Always remember to un-install the old drivers before installing the
new ones. NOTE: Our Mac drivers require Leopard OSX or higher to work.
Please contact us fo any special requirements.

8) Can i use other cameras as Webcams: Yes...a Webcam is a camera you can connect to the World Wide Web. We sell USB Webcams, IP Network Webcams
and Webservers and USB CCTV adaptors which allow you to connect any video source to your PC and use it as a Webcam.

9) My Webcam icon says "Webcam starts to capture" Every time i operate it.....is this using up hard drive space? NO. The Webcam starts to capture message
simply means that you have started an application that is using the webcam to capture or see video. Its not storing it, for this you will need to run a program to store the
images or use Amcap etc. and stipulate a format and file type.....so dont be alarmed, this message simply means that the camera is working.

10) How do i use my Webcam with its Snapshot Feature: Some Cmasecure Webcams have a Snapshot feature e.g. the 4 megapixel with its 10 megapixel
snapshot. To use this, right click on the webcam icon in the windows taskbar while the webcam is showing a live picture i.e. the webcam must be plugged in and
displaying a picture and the icon must not have a no entry sign displayed. Select snapshot from the drop down menu. Then select the snapshot resolution. Once you
have selected the resolution, even if it is already ticked, a new additional window will open with the snapshot in it. This image can then be saved as a Bitmap or Jpeg.