Webcams CCTV Software and Systems
Camsecure ship world wide, a list of countries we regularly ship to can be found here. Other countries will be added on request.
For UK sales, the Products will be delivered to the address submitted by you as the address for delivery on the order form (or, if no such address
is submitted, the address of the cardholder) within 14 days of the day on which you submit the order for such Products to us, but usually within 5
working days. For overseas customers items are shipped via International signed for Airmail, Airsure or in certain circumstances by courier.
Overseas customers will be informed of the shipping method and tracking number by email once the order has been shipped. As soon as the
Products have been delivered to you, you will be responsible for them. You will only own the Products once we have been paid in full in respect of
Once an order has left Camsecure it is the responsibility of the postal or courier service to deliver the order within their specified time. Camsecure
will not be held responsible for late delivery of any orders specifically arranged to be delivered by a specified date.
If we are unable to procure that the Products are delivered to you within the time period as set out above, we will inform you of this and either
reimburse any sums paid by you in relation to such Products within 30 days of the day on which we should have delivered the Products to you or,
with your agreement, procure that the Products are delivered to you by another date.
Shipping costs are calculated and added to the order at the checkout. If there are any problems with the shipping costs we will contact you.
We ship all our small UK items (under 1kg) via Royal Mail, larger and heavier items are shipped by courier. You will receive a dispatch mail when
your order ships, with full dispatch details.
Overseas orders are shipped by International signed for airmail for small items and by courier for larger shipments. Under certain circumstances
some overseas orders will need a separate quote for courier shipping e.g. if the order is very large. Contact Us for large overseas shipping prices
Please note that our couriers will not ship to personal addresses in Russia and will only deliver to a valid full business address.
Royal Mail First-class Recorded: 2-4 working days from dispatch date.
Royal Mail Special Delivery: Next day from dispatch date.
Royal Mail International Airmail: 5 - 20 working days from dispatch date.
Courier: 2-3 days from dispatch date.
To return a product, please first read though the following terms and conditions and then follow our returns online procedure.
We know that you will be pleased with your purchases from camsecure.co.uk. However, there may be occasions when you will need to return
items to us.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 7 working days (please note that this is 48 hours for our business
customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their
original packaging complete with all accessories and documentation otherwise a refund cannot be provided. Once received back into our
warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
Items Faulty on Arrival
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is
14 calendar days). Items should be returned in their original packaging complete with all accessories and documentation otherwise a refund
cannot be provided. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse
your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the
item to you, in this instance you will be liable for the return carriage.
Items Faulty in Warranty Period
If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period,
you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your
convenience which we recommend you use in order to correct the fault quickly. For business customers all warranty repairs after 28 days of
receipt are referred directly to the manufacturer (unless otherwise stated)
Open-Box Items (Used)
Please note that our open-box (used) stock is sold with 90 calendar days warranty only, and therefore any claims under the warranty after 90
days of receipt will not be accepted.
If you change your mind
If you have simply changed your mind about any item ordered for any reason other than the item being damaged in transit or faulty on arrival and
you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10
days of receipt. The item must not be used and must be 'as new' when returned to us along with all accessories and documentation otherwise a
refund cannot be provided. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your
own expense. Once the item is received at camsecure.co.uk, we'll issue a full refund for the product to your original payment method. Please
note this policy has some limitations and does not apply to business customers. (The Distance Selling Regulations do not apply to @work
customers or our Business customers)
Need to return an item?
You can return an item by sending it to our main office address which can be found on our Contacts Page in accordance with the conditions as
In addition to this policy you should also refer to our general Terms and Conditions of Sale.